Forming strong links is our speciality.
Building good relationships between customers and suppliers is essential in running a good company.
Today's customers expect an honest approach with the lines of communication clear and open.
Successful customer service is all about returning customers. A sales person can sell anything to anyone once, but it's the level of customer service that determines whether or not they come back to you again for future orders.
We feel the basis of good customer service is forming a relationship with our customers so that they feel that they can call us and feel satisfied that they have received the best service possible. We received a call from one customer yesterday, who calls us most weeks. He started off by saying, 'I don't know why I've called up really, as I don't need anything. I just wanted to hear your friendly voices on the phone!' He ended up buying a couple of items, and went away happy, which gave us a smile.
We are always looking into ways to improve our service to our customers. A more recent development has been the changes made on our website. Customers can now apply to become a stockist of ours online, and we have seen our recruitment of new customers double from this time last year. We are also working on SEO - Search Engine Optimisation, which means people searching for supply using search engines are able to find our products more easily. We are confident that this is a step in the right direction, helping our customers find what they are looking for, with Platinum chain, bangles, Earrings and our lockets proving some of the most popular searches made on our website in 2011.
We are always looking for ways to improve our service, and your feedback is crucial to us knowing what we need to do next. A survey, for example, showed us that many customers want a mobile version of the website, so you don't need to go to the office all the time to go online. This is being attended to for release next year.
We are always looking for ways to improve our service, and your feedback is crucial to us knowing what we need to do next. A survey, for example, showed us that many customers want a mobile version of the website, so you don't need to go to the office all the time to go online. This is being attended to for release next year.
If you don't yet buy from us, why not put our customer service to the test? We're here ready and waiting your call.
Posted by Hayley Davies Sales Team Leader
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